Welcome to EquipOutdoors, your leading independent Camping and Outdoor Gear Specialists. In addition to our everyday low prices when you buy from us you get fast, care-free shipping. Here's what you need to know:

1. Shipping Rates:

• For delivery within New Zealand, shipping rates for non-members start at $8.90 and vary based on the product's weight and dimensions.

2. How to Calculate Shipping:

• Use our convenient shipping calculator on each product page to estimate the shipping cost.
• Alternatively, you can check the shipping cost in your shopping cart or during checkout.

3. Free Shipping for Members:

• Good news for our valued members! Enjoy free shipping on orders over $150.
  
  Not a member yet? Join now for free and unlock free shipping + special discounts, exclusive offers and early sale access.

SIGN UP NOW - CLICK HERE

Pick up from Store:

• Click & Collect available.
• Select Pick Up from Store - Free during checkout.
• 'Online Only' items may experience supplier delays.

Processing and Dispatch:

• Orders for in-stock items received before 2:00 pm (Tuesday to Friday) are typically dispatched the following business day.
• Weekend orders are processed on Mondays, and Monday orders are processed the next day (Tuesday), excluding statutory holidays.

Order Volumes and Time-frames:

• Time-frames are subject to change based on order volumes, promotions, seasons, and holidays.
• Statutory holidays and peak seasons may affect dispatch and delivery times.
• Business days are Monday – Friday, excluding statutory holidays.

Orders within New Zealand:

• Local orders are shipped via Post Haste Couriers.
• Deliveries are on a 'signature required' basis.
• Select 'signature not required on delivery' only if secure; we're not responsible for parcels left without a signature.

Expected Dispatch & Estimated Shipping Times:

• North Island: 1-3 business days from dispatch.
• South Island: 3-5 business days from dispatch.
• RD addresses may take an additional 1-3 business days.

Large/Bulky Items:

• Large or heavy items shipped via Mainfreight may take 3-7 days.
• Remote areas may require collection from the nearest delivery company depot.

Additional Charges Apply For

• Non-standard items, rural areas, specific addresses, Waiheke, Great Barrier, Stuart, or Chatham Islands.
• Saturday deliveries or deliveries outside regular hours.

International Shipping:

Not available.

Membership Shipping Terms & Conditions

• Free Delivery Eligibility: EquipOutdoors members enjoy free delivery on orders of $150.00 or more in a single online transaction, excluding dangerous goods like gas canisters, aerosol cans, or liquid fuel products.
• Additional Charges: Freight charges may apply for non-standard items or deliveries to non-standard addresses, unusual locations (e.g., Waiheke, Great Barrier, Stuart, or Chatham Islands), or addresses not on the North or South Islands of New Zealand. A delivery surcharge will apply accordingly.
• Saturday & Off-Hour Deliveries: Deliveries on Saturdays or outside regular hours will attract an additional charge.
• Delivery Priority: All membership-free deliveries are sent on a non-urgent basis. Urgent deliveries may incur an extra charge. If urgent, inform us, and we'll confirm the delivery charge before shipping your order.
• International Shipping: Not available
• Refunds for Membership Orders: For refunded membership orders shipped on a freight-free basis, EquipOutdoors may deduct a handling charge. The charge is calculated based on the shipping cost for non-members. Confirmation of this amount will precede the deduction.
• Return Procedures: Contact us before returning items to discuss replacement options and any applicable freight charges or deductions.

Track & Trace:

• You will receive a Track & Trace reference via email for all orders.
• Track your delivery through your account or our homepage footer under 'Service>Track Order'.
• Statutory Holidays, Peak Seasons & Business Days:
• Dispatch and delivery times may be affected by statutory holidays and peak seasonal periods (courier companies do not operate on Statutory Holidays) - but we will also process your orders as quickly as possible.
• Business days: Monday – Friday, excluding weekends & statutory holidays.

All terms are subject to review and change by EquipOutdoors.